Are the products made by Moonbeam Magik?

Some products may be created or customised by Moonbeam Magik, while many others are sourced from independent artisans and specialised makers.

Where a product is made by an external artisan or partner, we believe in giving credit to the maker behind it.

We don’t believe in hiding the artist behind the brand.

Are all Moonbeam Magik products handmade?

Our collection includes a strong focus on handmade and artisan-made products, but not every product is necessarily handmade.

Each product listing clearly communicates relevant details about its material, craftsmanship and sourcing.

For curated hampers, we select products based on quality, suitability, aesthetics and the story they contribute to the gift.

Can I choose products from a particular artisan?

Yes, wherever possible.

If you have a particular artisan, product or craft in mind, mention it while placing your enquiry or speak to us before ordering.

We’ll let you know what is currently available and what can be incorporated into your gift.

Can you source something that isn’t on your website?

Absolutely—this is one of the reasons our Gift Concierge exists.

If you have something specific in mind, tell us what you’re looking for.

We can explore our artisan network and other suitable sources to find something that fits your requirement.

The website is a showcase, not a limit to what we can curate.

Can I request a completely customised hamper?

Yes.

Tell us:

• Who you’re gifting
• The occasion
• Their personality and interests
• What you’d like them to feel
• Your budget
• Any products you’d like included or avoided

We’ll recommend a combination accordingly.

How do I place a curated gifting order?

You can start by filling out our Gift Concierge form.

Tell us about the recipient, occasion, budget and what you’d like the gift to communicate.

We’ll review your request and come back with suitable recommendations.

Once you approve your selection, we’ll take care of the remaining process.

[Find My Gift →]

Can I order a gift without using the Gift Concierge?

Yes.

You can purchase available products directly through the website.

However, if you’re unsure what to choose or want a personalised combination, we recommend using our Gift Concierge service.

Can I include a personalised message?

Yes.

A personal message can be included with eligible gifts.

If you’re creating a custom hamper, you can also tell us the tone you’d like—romantic, warm, playful, formal, grateful, celebratory, etc.

Can I specify a budget?

Absolutely.

In fact, we encourage you to.

A budget helps us curate intelligently rather than simply adding expensive products.

Whether you’re looking for something intimate or an elaborate premium gift, tell us what you’re comfortable spending and we’ll work within that range wherever possible.

Can I see the gift before it is shipped?

For personalised or bespoke hampers, we can share photographs of the completed gift where practical and appropriate.

For time-sensitive orders, please mention this while placing your order so we can advise you accordingly.

Where does Moonbeam Magik deliver?

We currently deliver across India, subject to serviceability of the destination PIN code.

For special or time-sensitive deliveries, please contact us before placing the order so we can confirm feasibility.

How long does delivery take?

Delivery time depends on the products selected, personalisation requirements, availability and destination.

Standard product orders and bespoke curated gifts may have different timelines.

For gifts needed on a specific date, please order in advance and mention the required delivery date.

We’ll always try to accommodate urgent requirements where possible, but we don’t want to promise a timeline we cannot reliably fulfil.

Can I schedule a gift delivery?

Where courier and operational timelines allow, we can work towards a requested delivery date.

For birthdays, anniversaries, weddings and other important occasions, we recommend placing your order in advance.

Can I send a gift directly to the recipient?

Yes.

You can provide the recipient’s delivery details while placing your order.

The package can be sent directly to them, making it perfect for surprise gifting.

What happens if the recipient isn’t available?

Courier delivery attempts and re-delivery depend on the courier partner’s policies and the destination.

Please ensure the recipient’s phone number and address are accurate so the delivery can be completed smoothly.

Can I return a product if I change my mind?

Returns depend on the nature of the product.

Due to hygiene and personalisation considerations, certain products such as soaps, skincare, bath products and personalised items may not be eligible for return.

Please check the applicable product’s return information before ordering.

What if my product arrives damaged?

We’re sorry—that’s not how your Moonbeam Magik experience should be.

If your package arrives damaged, please contact us as soon as possible and share:

• Your order number
• Clear photographs of the outer packaging
• Photographs/videos of the damaged product
• Any relevant details about the damage

This helps us investigate the issue with our team and delivery partner and determine the appropriate resolution.

Will damaged products be replaced?

If a product is damaged in transit or there is an error attributable to us, we’ll review the evidence and, where applicable, arrange a replacement, resend or other appropriate resolution.

For artisan-made or one-of-a-kind products, an exact replacement may not always be possible.

In such cases, we’ll work with you to find the best possible solution.

What if I receive the wrong product?

If you’ve received something different from what you ordered, please contact us immediately with your order details and photographs.

We’ll investigate and arrange the appropriate resolution.

What if the product looks slightly different from the photograph?

Many of our products are handmade.

That means small variations in colour, texture, shape, brushwork, pattern or finish can naturally occur.

These aren’t necessarily defects—they’re part of what makes handmade products unique.

However, the product should still meet the quality and description standards represented on our website.

Are personalised products returnable?

Personalised products are generally not eligible for return or exchange because they are created specifically for you.

If there is an error in personalisation made by Moonbeam Magik, please contact us immediately so we can resolve it.

What payment methods do you accept?

We accept the payment methods made available at checkout.

For bespoke or high-value gifting orders, additional payment arrangements may be discussed before production or procurement begins.

Can I cancel my order?

Cancellation depends on the stage of the order.

If your order has not yet entered procurement, personalisation or production, cancellation may be possible.

Once a personalised or bespoke order has entered production or products have been specially procured, cancellation may not be possible.

Please contact us as soon as possible if you need to make a change.

Can I modify my order after placing it?

We’ll always try to accommodate changes if the order has not yet been processed.

For personalised or bespoke gifts, changes may become difficult once production or procurement has started.

Is Moonbeam Magik sustainable?

We’re consciously working towards more responsible gifting.

Where possible, we choose reusable, recyclable and sustainable materials and work with artisans whose products can have a life beyond the gifting moment.

For example, reusable Kauna, jute and bamboo baskets can continue to be used as storage and organisers long after the original gifts have been removed.

We don’t claim that every product or packaging component is completely zero-waste.

Our approach is to reduce unnecessary waste and increase the usefulness and longevity of what we put into a gift.

Why do you use baskets instead of only traditional gift boxes?

Because we believe the packaging should be part of the gift—not something that gets thrown away five minutes after opening it.

A beautiful basket can become a storage box, organiser or home accessory.

The gift shouldn’t end when the wrapping comes off.