Free shipping is available on orders above ₹999.

Orders below ₹999 are charged a standard shipping fee of ₹99, unless a different shipping charge is displayed at checkout for the specific delivery location or order.

Any applicable shipping charges will be shown before completion of the order.

Orders are generally processed within 7 business days after successful payment.

Personalised, customised and curated hampers may require additional preparation time because products may need to be sourced, customised, assembled and quality-checked.

Where an order requires additional time, we will communicate the expected timeline.

Estimated delivery timelines depend on:

• Destination
• Courier availability
• Product availability
• Customisation requirements
• Order volume
• Weather
• Public holidays
• Logistics disruptions
• Other circumstances outside our reasonable control

Estimated delivery dates are therefore estimates and not absolute guarantees unless expressly confirmed by Moonbeam Magik in writing.

If your gift is required by a specific date, please contact us before placing the order so we can confirm whether the requested delivery date is feasible.

For time-sensitive gifts, we recommend placing orders as early as possible.

Customers are responsible for ensuring that:

• The recipient’s name is correct.
• The delivery address is accurate.
• The phone number is reachable.
• Someone is available to receive the package where required.

If a courier attempts delivery and is unable to complete it because of an incorrect address, unavailable recipient, unreachable phone number or similar customer-side issue, additional delivery charges may apply.

We work with third-party logistics providers and cannot control every aspect of transportation after dispatch.

If an order is delayed, we will assist in coordinating with the delivery partner.

Where applicable law requires a remedy for late delivery, defective goods or goods that do not match the advertised/agreed characteristics, Moonbeam Magik will provide the legally required remedy.

Please inspect the package upon delivery wherever reasonably possible.

For fragile items, we strongly recommend recording the opening of the package.

If your package or product arrives damaged, please contact us within 48 hours with photographs/videos and your order number.

Because Moonbeam Magik works with independent artisans and small businesses, some products may have limited availability.

If a selected product becomes unavailable after an order is placed, we may contact you to:

• Offer a comparable alternative;
• Offer a different product of equivalent value;
• Adjust the curated combination with your approval; or
• Provide an appropriate refund where the affected product cannot reasonably be replaced.

We will not substitute a materially different product without appropriate communication/consent where required.

Moonbeam Magik will not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, civil disturbances, government restrictions, transportation disruptions, courier disruptions, technical failures or other force majeure events.

This clause does not remove any rights that consumers may have under applicable law.